REFUND & RETURNS POLICY
Effective Date: November 4, 2026
Last Updated: November 4, 2026
1. INTRODUCTION
Thank you for shopping at KELVIROS!
At KELVIROS, operated by Northvale Apparel LLC, customer satisfaction is important to us. We want you to feel confident when shopping for clothing and apparel through our online store.
This Refund & Returns Policy explains the conditions and procedures for requesting returns, exchanges, refunds, and assistance with defective, damaged, or incorrect products purchased through our Website.
By placing an order with us, you acknowledge that you have reviewed this policy.
Website: https://kelviros.shop/
Company: Northvale Apparel LLC
Customer Service Email: [email protected]
2. RETURN WINDOW
We offer a 30-day return period for eligible purchases.
You may request a return within 30 calendar days after the date your order is delivered.
To qualify for a standard return, the item must:
Be unused, unworn, and unwashed.
Be in its original condition.
Have all original tags and labels attached, where applicable.
Include original packaging, where reasonably available.
Be free from stains, odors, damage, or signs of excessive wear.
Include any accessories or components originally supplied with the product.
Items that do not meet these conditions may be ineligible for a standard change-of-mind return.
This 30-day period is a voluntary return benefit offered by KELVIROS and does not limit any additional rights you may have under applicable law.
3. ELIGIBLE RETURNS
We generally accept returns for eligible products in the following situations:
3.1 Change of Mind
If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets the return conditions described above.
3.2 Incorrect Size or Fit
If an item does not fit as expected, you may request a return within the applicable return period, provided the item is eligible and meets the required return conditions.
We recommend reviewing the product sizing information before placing an order.
3.3 Incorrect Items Received
If you receive a product different from the item you ordered, please contact us.
We will review the issue and arrange an appropriate resolution, which may include a replacement, exchange, or refund.
3.4 Defective or Damaged Products
If your product arrives damaged, defective, or materially different from its description, please contact us as soon as reasonably possible.
We will review your request and provide an appropriate solution in accordance with applicable law.
Products that are defective or incorrectly supplied will not be excluded from available remedies merely because they do not satisfy ordinary change-of-mind return conditions.
4. NON-RETURNABLE ITEMS
Certain items may not be eligible for standard change-of-mind returns, including:
Products clearly marked as final sale or non-returnable before purchase.
Gift cards, unless otherwise required by applicable law.
Items that have been used, washed, altered, or damaged after delivery through customer misuse.
Products missing essential components or original tags, where applicable.
Items returned outside the applicable return period, unless an exception is required by law or approved by our customer service team.
For hygiene reasons, certain intimate apparel or personal-use products may have additional return restrictions where clearly disclosed before purchase and permitted by applicable law.
Important: These exclusions do not affect your rights regarding defective, damaged, misrepresented, or incorrectly supplied merchandise under applicable consumer protection laws.
5. HOW TO REQUEST A RETURN
To start a return, please follow these steps:
Step 1: Contact Our Customer Service Team
Email us at:
Please include the following information:
Your full name.
Your order number.
The email address used when placing your order.
The product you wish to return.
The reason for your return.
Step 2: Receive Return Instructions
Our customer service team will review your request and provide return instructions, including the applicable return destination and any required documentation.
Please do not send products to our business office address without first receiving return instructions.
Step 3: Prepare Your Return
Carefully package the eligible item and include the information requested by our customer service team.
Please ensure that the product is adequately protected during transportation.
Step 4: Ship Your Return
Send the package using the return method provided in our instructions.
We recommend using a shipping service that provides tracking information and retaining your proof of shipment until the return is completed.
Step 5: Return Inspection
After receiving your returned item, we will inspect it to confirm its condition and eligibility.
We will then notify you of the return outcome and any applicable refund or exchange arrangements.
6. RETURN SHIPPING COSTS
Return shipping costs depend on the reason for the return.
6.1 Change-of-Mind Returns
For returns due to personal preference, size selection, or other non-defective reasons:
Customers are generally responsible for return shipping costs.
Original shipping charges are generally non-refundable for voluntary partial or change-of-mind returns, except where required by applicable law.
Any return shipping arrangements will be communicated before the return is completed.
6.2 Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect item, KELVIROS will cover reasonable return shipping costs or provide another appropriate resolution, as required by applicable law.
We will not require customers to pay return shipping costs for qualifying defective or incorrectly supplied merchandise when applicable law requires us to cover those costs.
6.3 Unauthorized Returns
Please contact us before returning any item.
Unauthorized returns may experience processing delays if we cannot identify the customer or order.
Nothing in this section prevents you from exercising any return or refund rights available under applicable law.
7. REFUND POLICY
Once your returned item has been received and inspected, we will notify you by email whether your refund request has been approved.
7.1 Approved Refunds
If your refund is approved:
The refund will generally be issued to the original payment method.
The refundable amount will be determined based on the applicable return circumstances and legal requirements.
Any applicable deductions will be disclosed and handled in accordance with this policy and applicable law.
We will not substitute store credit or a gift card for a refund when a monetary refund is legally required.
7.2 Refund Processing Time
Approved voluntary return refunds are generally initiated within 5–10 business days after the returned product has been received and approved.
After the refund is issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
If you have not received your refund after the applicable processing period, please contact us.
7.3 Partial Refunds
Partial refunds may be considered in appropriate circumstances, including:
A return involving only part of an order.
Products with missing components.
Products returned with condition issues not covered by an applicable defect claim.
Any reduction in a refund will be based on the actual circumstances and applicable law.
We will not impose undisclosed or unlawful deductions.
7.4 Refunds for Unshipped Orders
If we cannot fulfill an order within the applicable shipping timeframe and you choose to cancel, or cancellation is otherwise required by law, we will issue the required refund.
Such refunds will include applicable amounts paid for the unshipped merchandise and associated charges as required by law.
8. EXCHANGES
We want you to find clothing that suits your preferences.
If you would like a different size, color, or product, please contact our customer service team.
Email: [email protected]
Exchanges are subject to product availability.
If an exchange cannot be arranged, we may offer a return and refund in accordance with this policy and applicable law.
For faster assistance, please include your original order number and the product details of the item you would like to receive.
9. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
We take product-related concerns seriously.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us.
To help us investigate, please provide:
Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the packaging, if relevant.
We will review the information and determine an appropriate resolution.
Depending on the circumstances and applicable law, available remedies may include:
A replacement product.
An exchange.
A full or partial refund.
Another legally appropriate solution.
Please contact us as soon as reasonably possible after discovering the issue.
However, any notification period described in this policy does not reduce mandatory consumer rights or statutory remedies.
10. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order is shipped.
Once an order has been handed over to the shipping carrier, cancellation may no longer be possible.
In that case, you may request a return after delivery, subject to this policy.
If we cancel an order or cannot ship merchandise within the applicable legal timeframe, we will provide the required notification and refund in accordance with applicable law.
11. LATE OR MISSING REFUNDS
If you believe your refund has not been received, please take the following steps:
Check your original payment account.
Contact your bank or card issuer to confirm whether the refund is still being processed.
Review any refund confirmation email from us.
Contact our customer service team if the refund remains outstanding.
Some financial institutions require additional time to process returned funds.
We will assist with refund inquiries and provide relevant transaction information when available.
12. SHIPPING AND RETURN RESPONSIBILITIES
Customers are responsible for providing accurate shipping information when placing an order.
For approved returns, customers should follow the return instructions provided by our customer service team.
We recommend retaining shipping receipts and tracking details until the return has been completed.
If a return package is lost during transportation, we will review the available shipping information and determine the appropriate next steps based on the circumstances and applicable law.
13. PROMOTIONAL AND DISCOUNTED ITEMS
Products purchased during promotions, sales, or discount campaigns are generally subject to the same return conditions as regular-priced merchandise unless specific restrictions are clearly disclosed before purchase and are permitted by applicable law.
Promotional discounts may affect the refund amount when only part of a multi-item order is returned.
Any refund calculation will be based on the actual amount paid for the returned merchandise and the applicable promotional terms.
Nothing in this section removes any legal rights relating to defective, misrepresented, or incorrectly supplied products.
14. CONSUMER RIGHTS AND LEGAL COMPLIANCE
Northvale Apparel LLC is committed to handling returns and refunds in accordance with applicable U.S. federal and state consumer protection laws.
This policy is intended to explain our voluntary return procedures and does not waive, restrict, or replace any rights that consumers may have under applicable law.
In particular:
We will honor applicable consumer protections concerning defective or misrepresented merchandise.
We will comply with applicable requirements for refunds involving unshipped or cancelled orders.
We will not use this policy to eliminate mandatory consumer remedies.
We will provide refunds and other legally required remedies within the timeframes established by applicable law.
For online orders, applicable federal requirements may include the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.
15. CHANGES TO THIS POLICY
We may update this Refund & Returns Policy from time to time to reflect changes in our business operations, return procedures, or applicable legal requirements.
Any changes will be published on this page with an updated “Last Updated” date.
We encourage customers to review this policy before making a purchase.
Changes to this policy will not retroactively remove rights or remedies applicable to previously completed purchases.
16. CONTACT US
If you have any questions about returns, refunds, exchanges, or order-related issues, please contact our customer service team.
Company Name: Northvale Apparel LLC
Brand Name: KELVIROS
Website: https://kelviros.shop/
Customer Service Email: [email protected]
Business Address:
Northvale Apparel LLC
1201 Peachtree Street NE, Suite 200
Atlanta, GA 30361
United States
Customer Support: [email protected]
We appreciate your business and are committed to providing a helpful and reliable shopping experience.
Thank you for choosing KELVIROS!
Northvale Apparel LLC
Operating KELVIROS
© 2026 All Rights Reserved.