SHIPPING POLICY
Effective Date: November 4, 2026
Last Updated: November 4, 2026
1. SHIPPING INFORMATION
Thank you for shopping at KELVIROS!
At KELVIROS, operated by Northvale Apparel LLC, we are committed to providing a convenient and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Please review the information below before placing your order.
Website: https://kelviros.shop/
Company: Northvale Apparel LLC
Customer Service Email: [email protected]
2. ORDER PROCESSING TIME
All orders are subject to order verification and payment authorization before processing.
Our order processing time is generally 1–3 business days.
Business days are Monday through Friday, excluding U.S. federal holidays and other applicable holidays.
Please note:
Order processing begins after successful payment confirmation.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Processing times may vary during peak shopping seasons, promotional events, or periods of unusually high order volume.
Certain products may require additional processing time due to availability or fulfillment requirements.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
3. SHIPPING METHODS AND DELIVERY ESTIMATES
We aim to provide reliable delivery services to our customers.
Available shipping methods, shipping fees, and estimated delivery dates will be displayed during checkout, depending on the destination and delivery option.
Delivery estimates generally include the carrier’s transit time and do not necessarily include order processing time.
For U.S. domestic orders, the estimated delivery time is generally 5–10 business days after shipment, subject to the shipping method selected and the destination.
Please understand that all delivery estimates are approximate and are not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may vary due to:
Shipping carrier operations.
Weather conditions.
Public holidays.
Customs inspections, where applicable.
Incorrect or incomplete delivery information.
Other circumstances beyond our reasonable control.
4. SHIPPING DESTINATIONS
KELVIROS primarily serves customers in the United States.
Available delivery destinations and shipping options will be displayed during checkout.
If international shipping is available for your location, the applicable shipping options, estimated delivery times, and shipping charges will be provided during checkout.
We reserve the right to restrict delivery to certain locations where shipping services are unavailable or where legal or operational restrictions apply.
5. SHIPPING COSTS AND FEES
Shipping costs are calculated based on factors such as:
Delivery destination.
Shipping method selected.
Package weight and dimensions.
Applicable shipping service rates.
The applicable shipping charges will be displayed at checkout before you complete your purchase.
If a promotional free-shipping offer is available, its eligibility requirements and applicable conditions will be displayed on the Website or during checkout.
Unless otherwise stated, customers are responsible for applicable shipping charges shown at checkout.
6. ORDER TRACKING
Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.
If tracking information is available, the email will include a tracking number and instructions for checking your shipment status.
Please allow some time for tracking information to become active after the carrier receives and scans your package.
You may also contact our customer service team if you need assistance locating your order.
Customer Service Email: [email protected]
7. SHIPPING DELAYS
Although we make reasonable efforts to process and ship orders within the stated timeframes, delays may occasionally occur.
Possible causes include:
Severe weather conditions.
Carrier service disruptions.
Peak holiday shipping periods.
Customs processing or inspections.
Unexpected inventory or fulfillment issues.
Incorrect shipping information.
Other events outside our reasonable control.
If we become aware that we cannot ship your order within the promised timeframe, we will notify you and provide the options required by applicable law.
Depending on the circumstances, you may be offered the opportunity to consent to a revised shipping date or cancel your order for a refund.
We will not treat silence as consent where applicable law requires affirmative consent.
8. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your shipping address, including:
Full recipient name.
Street address.
Apartment, suite, or unit number, if applicable.
City.
State.
ZIP code.
Contact information, where requested.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist with address corrections before an order is shipped.
However, once an order has been handed over to the shipping carrier, we cannot guarantee that an address change or delivery interception will be possible.
Additional carrier fees or delivery restrictions may apply.
9. LOST, STOLEN, OR DAMAGED PACKAGES
We understand that shipping issues can be frustrating, and we will make reasonable efforts to assist customers with delivery-related concerns.
9.1 Lost Packages
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.
We may coordinate with the shipping carrier to investigate the shipment and determine the appropriate next steps.
9.2 Packages Marked as Delivered
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:
Check your mailbox, front door, porch, and other possible delivery locations.
Check with household members, neighbors, or building management.
Contact the shipping carrier for additional delivery information.
Contact our customer service team if the package remains missing.
We will review the available tracking information and assist with the investigation.
A delivery confirmation does not automatically eliminate any rights you may have under applicable consumer protection laws.
9.3 Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible.
To help us investigate, please provide:
Your order number.
A description of the damage.
Clear photographs of the damaged item.
Photographs of the outer packaging, if available.
We will review the issue and work with you to determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
10. MULTIPLE SHIPMENTS
Depending on product availability, warehouse arrangements, or fulfillment requirements, items from the same order may occasionally be shipped separately.
If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments, unless additional charges were clearly disclosed and agreed to at checkout.
11. INTERNATIONAL SHIPPING, CUSTOMS, AND IMPORT DUTIES
For orders shipped outside the United States, additional customs procedures, import duties, taxes, or other charges may apply depending on the destination country’s laws.
Unless expressly stated otherwise at checkout:
Import duties and customs fees are the responsibility of the customer.
Customs processing times may affect delivery estimates.
Customers are responsible for providing accurate information required for customs clearance.
We are not responsible for delays caused by customs authorities or other government agencies.
However, we will make reasonable efforts to assist with shipment documentation and related inquiries when possible.
12. ORDER CANCELLATIONS BEFORE SHIPMENT
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order has been shipped.
Once an order has been handed over to the shipping carrier, cancellation may no longer be possible.
If an order cannot be cancelled before shipment, customers may refer to our Return & Refund Policy for applicable return procedures.
Nothing in this section limits any cancellation or refund rights provided by applicable law.
13. DELIVERY ISSUES AND CUSTOMER SUPPORT
If you experience any problems with your shipment, including delayed delivery, missing tracking information, incorrect delivery, or damaged packages, please contact our customer service team.
To help us assist you efficiently, please include:
Your full name.
Your order number.
Your order email address.
A description of the shipping issue.
We will make reasonable efforts to investigate your inquiry and provide an appropriate response.
14. COMPLIANCE WITH APPLICABLE SHIPPING LAWS
Northvale Apparel LLC is committed to conducting its online sales and shipping operations in accordance with applicable U.S. federal and state laws.
For orders placed through our Website, we will make reasonable efforts to ship merchandise within the delivery timeframe represented at the time of purchase.
If we are unable to ship within the applicable timeframe, we will provide delay notices, cancellation options, and refunds as required by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule and other applicable laws.
Where a customer is entitled to a refund because merchandise cannot be shipped within the applicable timeframe, we will provide the refund in accordance with applicable legal requirements.
15. CHANGES TO THIS SHIPPING POLICY
We reserve the right to update or modify this Shipping Policy from time to time to reflect changes in our shipping operations, services, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
We encourage customers to review this page periodically for the latest shipping information.
16. CONTACT US
If you have any questions about this Shipping Policy or need assistance with an order, please contact us:
Company Name: Northvale Apparel LLC
Brand Name: KELVIROS
Website: https://kelviros.shop/
Customer Service Email: [email protected]
Business Address:
1201 Peachtree Street NE, Suite 200,
Atlanta, GA 30361,
United States.
Customer Support: [email protected]
Thank you for shopping with KELVIROS!
We appreciate your trust and look forward to serving you.
Northvale Apparel LLC
Operating KELVIROS
© 2026 All Rights Reserved.